Terms and Conditions
Hello, we are Westbarnco Ltd a company registered in England and Wales. Our company registration number is 10585413 and our registered office is at West Barn, 5 Farewell Hall West Farm, Durham, DH1 3SX. Our registered VAT number is 305893000. We provide the website www.westbarnco.com and these terms govern how you may use this site and how we supply our products to you.
You can contact us at any time by emailing our customer support team at email@example.com. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our site.
Please read these terms carefully before you submit your order to us. These terms tell you how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. We recommend that you print a copy of these terms for future reference.
In some areas of these terms you will have different rights depending on whether you are a business or consumer. You are a consumer if:
- you are an individual; and
- you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
[If you are a business customer these terms constitute the entire agreement between us in relation to your purchase provided the products are used in connection to your trade, business, craft or profession but not for re-sale. See our (https://www.westbarnco.com/pages/wholesale-and-distribution) page for information relation to purchasing our products for resale. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this Agreement.]
1.1 We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 01/09/19.
1.2 We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities
1.3 We will only use your personal information as set out in our
2. Your account
2.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
2.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by emailing our customer support team at firstname.lastname@example.org.
3. How you may use material on our site
3.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
3.2 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
3.3 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
3.4 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
4.2 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date
5.2 We have no control over the contents of those sites or resources.
5.3 We do not guarantee that our site will be secure or free from bugs or viruses.
5.4 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
5.5 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
6.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
6.3 You must not establish a link to our site in any website that is not owned by you.
6.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
6.5 We reserve the right to withdraw linking permission without notice.
6.6 [The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.]
6.7 If you wish to link to or make any use of content on our site other than that set out above, please contact by emailing our customer support team at email@example.com.
Conditions of Supply
7.2 If we are unable to accept your order, we will inform you of this in writing which may be by email and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
7.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
8.2 The packaging of the product may vary from that shown in images on our website.
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
10.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes are unlikely to affect your use of the product.
11.2 If the products are ongoing subscriptions, we will also tell you during the order process when and how you can end the contract.
11.3 We will contact you with an estimated delivery date which will be within 14 days after the day on which we accept your order provided we are not responsible for delays outside our control (see clause 11.4).
11.4 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
11.5 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
11.6 If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 14.2 will apply.
11.7 A product which is goods will be your responsibility from the time the product is delivered to the address you gave us.
11.8 You own a product which is goods once we have received payment in full.
11.9 We will require information from you so that we can supply the products to you, for example, your address, your preferred delivered method and payment details. This information will be requested in the ‘Checkout’ page of our website. If you do not give the required information to us we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
11.10 If you have a subscription to receive goods with us, we will supply the goods to you until the subscription expires or you end the contract as described in clauses 12 and 13 or we end the contract by written notice to you as described in clause 14.
11.11 We may have to suspend the supply of a product to:
11.11.2 update the product to reflect changes in relevant laws and regulatory requirements; and/or
11.11. 3 make changes to the product as requested by you or notified by us to you (see clause 9).
12.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 12.2;
12.1.3 If you are a consumer and have just changed your mind about the product, see clause 12.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods in the event we request the goods are returned;
12.1.4 In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 12.6.
12.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
12.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
12.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or
12.2.5 you have a legal right to end the contract because of something we have done wrong.
12.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
18.104.22.168 Your goods are for regular delivery over a set period. In this case you have until  days after the day you (or someone you nominate) receives the first delivery of the goods.
13.1.2 By post. Write to us at West Barn, 5 Farewell Hall West Farm, Durham, DH1 3SX, including details of what you bought, when you ordered or received it and your name and address.
13.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong,
13.5 If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
13.6 If you are exercising your right to change your mind:
13.6.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 business days at one cost but you chose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
13.7.2 in all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
14. Our rights to end the contract
14.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products as detailed in clause 11.9;
14.1.3 you do not, within a reasonable time, allow us to deliver the products to you; or
14.1.4 you do not, within a reasonable time, allow us access to your premises to supply the services.
14.3 We may write to you to let you know that we are going to stop providing the product. We will let you know at least 14 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
If you have any questions or complaints about the product, please contact us. You can write to our customer service team at firstname.lastname@example.org. Your rights in respect of defective products if you are a consumer
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 12.3.
16.2 If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email our customer services team at email@example.com for a return label or to arrange collection.
17.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
17.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
17.4 We accept payment with PayPal, AMEX, Maestro, MasterCard, Visa, Apple Pay and Google You must pay for the products before we dispatch them.
17.4.2 When paying by Paypal. See PayPal’s payment terms at at https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full#r013].
17.6 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of Barclays plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
17.7 If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
18.2 The use of Promo Codes which apply to specific products will be subject to availability.
18.3 If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without notifying you.
18.4 We reserve the right to cancel, modify or suspend any Promo Code where we suspect fraud, tampering, technical errors or anything else that breaches these terms.
19.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so including liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for defective products under the Consumer Protection Act 1987
19.3 If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 20.
20.1 Nothing in these terms shall limit or exclude our liability for:
20.1.2 fraud or fraudulent misrepresentation;
20.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
20.1.4 defective products under the Consumer Protection Act 1987; or
20.1.5 any matter in respect of which it would be unlawful for us to exclude or restrict liability.
20.3 Subject to clause 20.1:
20.3.2 our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.
21.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, if you are a consumer you may transfer our guarantee at clause 12.4 to a person who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item.
21.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, [except as explained in clause 21.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms].
21.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
21.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
21.6 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
21.7 If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and the courts of England shall have exclusive jurisdiction to settle any such dispute or claim.